Getting started
How do I set a passphrase, and what happens if I forget it?
You'll set a passphrase the first time you open the app. If you ever forget it, use your recovery code (shown once during setup — we recommend writing it down somewhere the other party in your situation can't access, not saved on this device) to get back in. If you've also set up a username and password, that works as a second way back in too.
How does Face ID unlock work?
You can turn on Face ID (or Touch ID) in Settings → Security & Appearance. It's a faster way to unlock the app day to day — your passphrase and recovery code still work as backups if Face ID ever fails to recognize you.
What does Quick Exit do?
Quick Exit immediately closes the app and returns you to your home screen, with no confirmation prompt in the way. It's meant for the moment you need to leave the app instantly — look for it in the top corner of every screen.
Backup & multiple devices
How do I back up my data, and is it safe?
Turn on Cloud Backup in Settings. Your data is encrypted before it ever leaves your device — we don't have the ability to read it. Backup uses your recovery code (or an optional username and password, if you've set one up) as the key, so only you can restore it.
Can I use the app on more than one device?
Yes. Once Cloud Backup is on, entries you add on one device automatically appear on your other devices. If you edit the exact same entry on two devices before they've had a chance to sync, you'll be asked which version to keep — nothing is ever deleted automatically in that situation.
I restored on a new device, but some attachments are missing.
Photos, videos, and scans restore separately from your entries and can take a bit longer on a slow connection. Go to Settings → Cloud Backup and tap Back Up Now (which also re-checks for anything missing) — if attachments are still missing after that, email us.
Privacy & your data
Who can see what I write in the app?
Only you. Everything is encrypted on your device before it's stored or backed up — we don't have a way to view your entries, and we don't want one.
How do I delete my data?
You can delete individual entries at any time from within the app. For full account deletion, including anything backed up to the cloud, email us and we'll walk you through it.
Something not working?
I found a bug, or something looks wrong.
Email us at the address above with what you were doing when it happened and what you expected instead. If it's something visual, a screenshot helps a lot — just double check it doesn't include anything you'd rather keep private before sending.